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Frequently Asked Questions

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Have questions about apartment living, leasing, or what to expect before moving in? Our FAQ page is designed to make your experience simple, transparent, and stress-free. From application requirements and pricing details to pet policies, maintenance requests, parking, utilities, and move-in information, we’ve gathered the answers to the questions we hear most often from future residents.
We believe great customer service starts with clear communication. That’s why our team is committed to providing helpful guidance every step of the way, whether you’re searching for your next apartment home, preparing for move-in day, or settling into your new community.
Our FAQ page is here to help you feel confident throughout your leasing journey while saving you time and providing quick access to important information about our communities, amenities, policies, and resident services. If you still need assistance, our friendly on-site teams are always happy to help.

COMMUNITY AMENITIES & FEATURES

Wesley Trevento Apartment Homes offers a resort-style amenity package designed for comfort, activity, and connection in a beautiful natural setting, including:

  • Sparkling Swimming Pool with Sun Deck
  • Fitness Center
  • Resident Lounge
  • Business Center
  • Tennis Court
  • Pickleball Court
  • Mini Soccer Field
  • Playground
  • Picnic Areas
  • Dog Park
  • Package Receiving
  • Flexible Lease Terms
  • 6-Star Customer Service Pledge

 

The pool and deck are open daily from 9:00 AM to 9:00 PM.


 

Wesley Trevento features a fully equipped fitness center on-site for resident use. Please contact the leasing office for current hours and details on available equipment.


 

Yes. Wesley Trevento features a dedicated on-site Dog Park where residents and their pets can enjoy outdoor time right at home. The community is also conveniently located near Sweetwater Dog Park and Deer Lick Dog Park for additional off-leash recreation options.


 

PARKING, APPLIANCES & IN-UNIT FEATURES

Most floor plans include washer/dryer hookups. Please note that the Salem floor plans do not include connections, and only select Cumberland floor plans have connections. Some homes are also equipped with an in-unit washer and dryer already installed. Contact the leasing office to confirm the specific configuration for your floor plan of interest.


 

All homes come equipped with a refrigerator, oven, dishwasher, garbage disposal, and ceiling fan. Renovated homes feature granite countertops and updated appliances, while classic-finish homes are thoughtfully maintained with traditional features. Select homes include a fireplace, patio or balcony, and high ceilings. Residents are responsible for replacing light bulbs as needed after move-in, as all lights are confirmed working at the time of move-in.


 

Yes. Open parking is available on a first-come, first-served basis at no additional charge. Please contact the leasing office for additional information on parking options.


 

PET POLICY

Yes. Wesley Trevento Apartment Homes warmly welcomes pets and offers a dedicated on-site Dog Park for your furry family members. A maximum of 2 pets per apartment is permitted.


 

No! We are elated to say our residents enjoy a pet-friendly community with no monthly pet rent, helping pet owners save on recurring housing costs.


 

Pet owners pay a one-time non-refundable pet fee of $200 per pet and a refundable pet deposit of $200 per pet. There is no monthly pet rent. All pets must be screened through Petscreening.com, and residents will incur an annual fee per pet paid directly to Petscreening.com for a universal pet profile.


 

Yes. The following breeds are not permitted due to community insurance and safety policies: Rottweiler, Chow Chow, Presa Canario, Doberman, Akita, and Pit Bull (including American Staffordshire Terrier, Staffordshire Bull Terrier, and Bull Terrier). Please contact the leasing office with questions about specific mixed breeds.

LEASING, APPLICATIONS & MOVE-IN

Applying is fast and simple. Submit your application online at wesleytrevento.com for a $35 application fee per applicant. Applications are typically processed within 24–48 hours. Tours are free, walk-ins are welcome, and appointments are prioritized.


 

Up-front costs include a refundable security deposit with a minimum of $200 (subject to change based on credit score review during the application process), plus applicable leasing specials that vary. Before moving in, you will need to pay one full month of rent, which includes your base rent, monthly fees, and any one-time fees. The following month, your account will display the prorated rent for the days you lived in the apartment during your move-in month. Contact the leasing office directly for current move-in specials and a full breakdown of first-month costs.

Wesley Trevento offers flexible lease terms to fit a variety of needs. Please contact the leasing office for current lease term options and any applicable premiums for shorter-term leases.


 

No. Apartments are unfurnished. Residents provide their own furniture and décor.

Subleasing is strictly prohibited. However, you may add a roommate at any point during your lease term. Wesley Trevento also offers roommate-friendly floor plan options designed to accommodate shared living comfortably. All added roommates must be approved by management and meet the community’s qualification criteria.


 

To terminate your lease early, specific notice and fee requirements apply as outlined in your residential lease contract. Please contact the leasing office for full details on early termination.


 

We’re thrilled to tell you that we offer flexibility with our qualifications. We review credit and rental history through a third-party screening program. Depending on your credit profile, approval may include conditions such as an additional deposit prior to move-in. Our team’s job is to get you into your dream home!


 

Our corporate office can help with this request! You can reach them at 800-695-6292.


 

RENT, UTILITIES & PAYMENTS

Rent is due on the 1st of each month. Payments are made through the RentCafe Resident Portal, which also supports automatic recurring payments for convenience.

No. Utilities are not included in rent. Please contact the leasing office for details on utility setup requirements and billing for your specific apartment.


 

Please contact the leasing office for current internet and cable providers serving the community.


 

Yes. The community requires participation in Protect the Apartment (PTA), a liability waiver program, at minimum the Entry Level, which also requires accompanying renter’s insurance. If you enroll in the Gold or Silver PTA levels, standalone renter’s insurance is recommended but not required. Visit ProtectTheApartment.com to learn more and compare plan options.


 

Yes. Refer a friend who signs a lease and receive a referral reward. Ask the leasing team for full details on the current resident referral program.

No. A new security deposit is required for each apartment community. Transfer fees and advance notice requirements also apply. Contact the leasing office for specific transfer guidelines.


 

Yes we do! We offer a Flexible Payment Plan (FPP) available for residents after 90 days of residency and great payment history. Ask your personal leasing consultant for more information!

PEST CONTROL, TRASH & PACKAGES

Please contact the leasing office for trash disposal locations and recycling guidelines on the property. Please break down all cardboard boxes before disposal. Furniture and large bulk items require special disposal arrangements.

Wesley Trevento offers on-site package receiving for residents. Contact the leasing office for details on how packages are managed and picked up at the community.


 

Please contact the leasing office for pest control scheduling details. To request treatment for your unit, submit a work order through the Resident Portal. Pest control service is complimentary and available through the portal.
 

LOCATION, NEIGHBORHOOD & SCHOOLS

Wesley Trevento is located in Douglas County and is served by the Douglas County School District. Please contact the Douglas County School District or the leasing office for current school zoning details for your specific address.

Wesley Trevento’s location near I-20 and I-285 allows residents easy travel throughout Metro Atlanta. Please contact the leasing office for information on nearby public transit options.


 

Residents enjoy convenient access to a Kroger and Publix for everyday grocery needs, as well as a Walmart Supercenter nearby. Popular dining options in the area include Applebee’s, Chili’s Grill & Bar, Dunkin’, Einstein Bros. Bagels, Wallace Barbecue, and a wide variety of local restaurants. For shopping and entertainment, Arbor Place Mall and Six Flags Over Georgia are just minutes away, along with the Regal Movie Theater at Arbor Place. Nearby cultural venues include the Cultural Arts Center of Douglas County and Greystone Amphitheater. Outdoor recreation is abundant with Sweetwater Creek State Park — voted Best State Park in Georgia from 2023 to 2025 — just minutes from the community, as well as Lithia Springs Park, Boundary Waters Park, and multiple additional parks within a short drive.


 

Wesley Trevento Apartment Homes is located at 2750 Skyview Drive, Lithia Springs, GA 30122. The community is conveniently situated near I-20 and I-285, providing easy access to Downtown Atlanta, Midtown, Buckhead, the Cobb/Cumberland area, and Hartsfield-Jackson Atlanta International Airport. For turn-by-turn directions, visit wesleytrevento.com/mapsanddirections or contact our leasing office at (678) 841-7938.

TOURS, OFFICE ACCESS & MANAGEMENT

Tours are completely free. You can book an appointment online at wesleytrevento.com or simply walk in during office hours. Walk-ins are always welcome, though appointments receive priority scheduling. The leasing staff and community manager are available during business hours and happy to answer questions in person.

Office Hours:

  • Monday – Friday: 9:00 AM – 6:00 PM
  • Saturday: 10:00 AM – 5:00 PM
  • Sunday: Please contact the leasing office for current Sunday hours

 

The leasing office is open during standard business hours. You are welcome to drop in anytime to meet with your leasing consultant or community manager. You may also reach the team by phone at (678) 841-7938 or through the Contact Us page at wesleytrevento.com. For after-hours maintenance emergencies, use the dedicated emergency maintenance line.

MAINTENANCE & REPAIRS

Yes. Wesley Trevento Apartment Homes provides a dedicated on-site Emergency Maintenance Team available 24 hours a day, 7 days a week, 365 days a year, including weekends and holidays. Residents never face an urgent repair situation without support.


 

The fastest way to request repairs is through the Wesley Trevento Resident Portal, where you can submit a work order online at any time. Our team strives to complete service requests within 48 hours. If the repair cannot be completed in that window, the Community Manager will personally contact you with a status update. For emergencies during business hours, call the leasing office directly at (678) 841-7938. For after-hours emergencies, use the dedicated maintenance emergency line.


 

The following situations are treated as immediate after-hours emergencies:

  • Active flooding from a sprinkler line, domestic water line, or sewer
  • A flooding hot water heater
  • Complete loss of electrical power (not due to non-payment)
  • Fire in a unit or building
  • Gas leak
  • A door that cannot be secured
  • No functioning toilet when the unit has only one bathroom

The following are not emergencies and will be addressed within 24 hours: no A/C or heat, jammed garbage disposal, lockouts (residents must call a locksmith unless the lock is malfunctioning), no hot water, trap leaks under sinks, non-working appliances (dishwasher, washer/dryer, stove), clogged tubs or sinks (unless overflowing).


 

No, you are not required to be present. When submitting your work order through the Resident Portal, use the “Access Notes” field to leave instructions for the technician — for example, noting that you have a pet secured in a room, requesting a call before entry, or any other preference.

If you are locked out during office hours, visit the leasing office with a valid photo ID and our team will assist you promptly. Outside of office hours, please contact a local licensed locksmith, as lock-out assistance is not covered by the after-hours emergency line unless the lock mechanism itself is broken or malfunctioning.


 

Residents are welcome to personalize their home. However, significant modifications — such as repainting walls or making large holes — must be restored to original condition prior to move-out. Any unremedied damage beyond normal wear and tear will be assessed at the time of move-out and charged accordingly.

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